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Briefing Room Books

Store Policy

Briefing Room Books – Customer Care Policy

At Briefing Room Books, we are committed to providing excellent customer service and a positive shopping experience for every customer.

Our Commitment

We aim to:

  • Provide accurate descriptions of all books listed for sale.

  • Respond to customer enquiries promptly and professionally.

  • Dispatch orders within our stated timeframes.

  • Package books securely to ensure they arrive in the condition described.

  • Resolve any issues fairly and efficiently.

Customer Support

If you have questions about a book, your order, delivery, or returns, please contact us through our website, eBay store, or social media channels.

We aim to respond to all enquiries within 24-48 hours during business days.

Book Condition

As we specialise in second-hand books, some items may show signs of previous ownership or age-related wear. Any notable defects will be clearly described in the product listing.

Problems with Your Order

If your order arrives damaged, incomplete, or does not match the description provided, please contact us as soon as possible. We will work with you to find a satisfactory solution, which may include a replacement, refund, or return.

Feedback

Customer feedback helps us improve our service. We welcome comments, suggestions, and reviews and strive to maintain the highest standards of customer satisfaction.

Our Promise

At Briefing Room Books, we believe great books deserve a second mission. We are dedicated to providing quality books, fair prices, reliable service, and a trustworthy experience for every customer.

Briefing Room Books
Military History • Military Memoirs • Espionage • True Crime

Privacy & Safety

Briefing Room Books – Privacy Policy & Data Protection
Privacy Policy

Briefing Room Books respects your privacy and is committed to protecting your personal information.

When you purchase from us, we may collect information including:

  • Name

  • Delivery address

  • Email address

  • Purchase details

  • Communication relating to your order

This information is used solely to:

  • Process and dispatch your orders

  • Communicate regarding purchases and deliveries

  • Resolve customer service enquiries

  • Meet our legal and accounting obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Book Finding & Sourcing Service - "Can't find it? Let us go looking."

Looking for a particular title that's difficult to find?

At Briefing Room Books, we offer a specialist Book Finding & Sourcing Service for readers, collectors, historians and enthusiasts searching for specific Military History, Military Memoirs, Espionage and True Crime books.

Whether you're looking for an out-of-print title, a rare edition, a military unit history, a Cold War intelligence book, or a hard-to-find memoir, we'll use our network of suppliers, book dealers, auctions and second-hand sources to help track it down.

How It Works

  1. Contact us with the title, author, ISBN or details of the book you're looking for.

  2. We'll search our stock and sourcing network.

  3. If we locate a copy, we'll provide details of the condition and price.

  4. There's no obligation to purchase if the book isn't suitable.

What We Can Source

  • Military History

  • Military Memoirs

  • Special Forces Books

  • Regimental Histories

  • Cold War & Intelligence Titles

  • Espionage & Spy Books

  • True Crime

  • Out-of-Print Books

  • Collectable & Rare Editions

Why Use Our Service?

Finding specialist books can be time-consuming. We do the searching for you, helping you locate sought-after titles that may no longer be available through mainstream retailers.

If there's a book on your wish list, let us know and we'll do our best to find it.

Briefing Room Books
Military History • Military Memoirs • Espionage • True Crime

Payment Methods

• Credit / Debit Cards
• PAYPAL

• Offline Payments

Customer Care

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